Having a complete pre-sales, mid-term and after-sales service system
Pre-sales Service
Pre-sales Service: Professional Consultation, Customized Solutions
For different climate environments (such as coastal high humidity, northern extreme cold, etc.), our specialists will provide detailed comparisons of weather resistance differences between PE rattan, aluminum alloy, teak and other materials, and include a complimentary "Outdoor Furniture Selection White Paper".
Mid-term Service
Mid-term Service: Transparent Delivery, Carefree Delivery
Using "wood frame + bubble film + moisture-proof film" three-layer packaging, large items provide "delivery and installation" service, including door-to-door installation, garbage removal and installation after acceptance.
After-sales Service
After-sales Service: Long-term Guarantee, Lifelong Care
Core structure (such as metal frame) 3-year warranty + surface material (such as weaving layer) 2-year warranty, providing "exchange for new" depreciation subsidy policy.
Product Selection Common Questions and Answers
Common questions and answers for product selection
01.Will outdoor furniture be easily faded or deformed under long-term sunlight and rain?
Our outdoor furniture uses professional materials such as UV-resistant PE rattan and powder-coated aluminum, which have passed 2000+ hours of accelerated aging test, effectively resisting ultraviolet rays, high temperatures, and humid environments. It is recommended to use special care agent for maintenance every quarter, which can extend the service life by more than 30%.
02.Will the fabric cushion get wet and moldy when it rains?
All cushion covers use quick-drying breathable fabric, with high-density sponge + drainage hole design inside, which can naturally dry in 1 hour after rain. When not in use for a long time, it can be folded and stored in the dust cover provided, avoiding mold growth in humid environment.
03.Is the metal frame prone to rusting when used at the seaside?
All metal parts have been processed with double anti-rust treatment (galvanized + electrostatic spraying), suitable for coastal areas. It is recommended to wash with fresh water every month to remove salt residue, and apply the corresponding rust-preventing oil (provided with the box) for regular lubrication at the joint.
04.What if the furniture is too heavy to move?
We have three convenient designs:
① Foldable table and chair can be shrunk to 1/3 of the original volume
② Sofa base with rolling wheels (load capacity 150kg)
③ Modular furniture can be disassembled and moved
05.Do you need to bring it indoors during winter?
It depends on the material:
Aluminum/PE rattan furniture: Cover with snow cover for outdoor winter
Solid wood furniture: It is recommended to store in a dry environment
Cushion/Pillow: Must be stored indoors
06.Is the furniture assembly difficult? Can you provide installation service?
90% of the products support hand assembly (with video tutorial + graphic instruction manual)
Enjoy free door-to-door installation for purchases over 5000 yuan
You can also purchase "Quick Installation" service (installation completed within 24 hours after placing an order)